NSW Crown Land Manager Governance Development Program

The department is collaborating with the Institute of Community Directors Australia to deliver a governance development training program for Crown land managers (CLMs). All CLMs involved in the management of approximately 34,000 Crown reserves across NSW, those with a lease or licence on Crown reserves, and volunteers who assist appointed CLMs managing reserves are invited to participate. This program is dedicated to supporting CLMs and provides a unique opportunity to share experiences, celebrate ideas and gain knowledge.

Commencing in September 2020 and continuing into 2021 there will be free information-packed webinars with at least two webinars scheduled each week. Keep up-to-date, regularly check this website and register for the webinars.

Technical information
  • Participants need access to a computer with sound and reliable internet to access the live webinars.
  • Once registered, a link will be sent via email, follow the prompts to join the webinar. Check your system compatibility
  • Webinars are supported by dedicated staff as well as the presenter, and during the webinar participants will be able to type in any questions and participate in real-time polling.
  • Participants will be able to download the presentation and any other documents during the webinar and will be sent a copy of the recording within 24 hours of the webinar.
  • If you have any technical issues registering for a webinar, please contact Alan via email at
  • For all other enquiries, please contact us.

Top 20 Webinar Series

The program is launching with eight governance topics from the Top 20 webinar series. Hear about some of the hottest topics, trends and issues facing Crown land managers. Most of the webinars are one-hour, with two-hour ‘combined webinars’ offered in October.

  • Read on for a description of each webinar
  • Register for all eight webinars
  • Choose your preferred date and time.

COVID-19 has delivered everyone with different and new challenges and managers of Crown Land reserves are no different. What have the impacts been?

What are the best methods to adapt to these challenges and overcome them? And what can we do to ensure we’re resilient when future crises come up? This webinar will look at the impacts of COVID on Crown Land management and will help guide land managers through a period of adaption to ensure the safety of stakeholders.

Key topics

  • - Impact of COVID and building resilience
  • - Adopting safe practices during COVID
  • - Duty of Care – to yourself & others
  • - Volunteering during COVID-19 - what can we still do to assist during these times?

Register for one of the following webinars

  • - Thursday 15 October, 6:00pm (1 hour)
  • - Thursday 29 October, 1:00pm (1 hour)

No decisions about public assets should be made without consulting the community. But who should we be consulting with, and how do we work out the best methods for engaging with them? What methods are less successful? How do we connect with under-represented communities? And how should we gather and evaluate a diverse range of opinions? This webinar is designed for those looking for ideas, to improve understanding and working with user groups. It will cover stakeholder analysis, user consultation and feedback and evaluation.

Key topics

  • - Different goals and methods of consultation - keeping users and the community engaged
  • - Undertaking stakeholder analysis – how do you know who they are?
  • - Recognising diversity and working with diverse groups
  • - Connecting with under-represented communities
  • - Working with children and youth
  • - Working with individuals with differing abilities
  • - Managing the competing user interests and aspirations for use of Crown land
  • - Resolving competing usage issues in a way that is fair and equitable and aligned with government priorities

Register for the following webinar

  • - Tuesday 20 October, 10:00am (1 hour)

    Join us for this webinar, as we explore the roles and responsibilities of non-council Crown land managers. We will be covering the important fiduciary duties of CLMs, and taking a dive into the Crown Lands Act, Regulations, Codes, Conflicts of Interests, as well as learning quick and easy ways to find all the policies, rules and regulations that you need.

    This webinar is a great refresher for the more experienced and a useful induction for new CLMs and we will answer many of your questions and show you some great tools and resources.

    Key topics

    • - Responsibilities of CLMs - navigating the Reserves website
    • - Fiduciary duties
    • - Governance versus management
    • - The Crown Land Act, Regulations
    • - Crown Reserve Code of Conduct - conflicts of interest, vested interests
    • - Where to find the information and policies required to fulfil your role
    • - Introduction to “Duty of Care”

    Register for the following webinar:  Roles and Responsibilities of a non-council CLM and Reporting Requirements

    • - Friday 16 October, 1:00pm (2 hours)

    As a Crown land manager, you are required to submit an annual report each year. Join us in this popular webinar, where we step through the various requirements that make sure you meet compliance expectations and you keep up to date with what you need to submit. The webinar is designed to be straightforward, easy to follow and will have you ticking all the boxes in no time!

    Key topics

    • - Practical demonstration of the Reserve portal via screenshots
    • - How can you be proactive in getting ready for reporting?
    • - Bring up issues early - how can you go about reporting any challenges?
    • - How to ask the right questions so you can collate your information
    • - What to do if you’re not sure and who can you contact in the department

    Register for the following webinar: Roles and responsibilities of a non-council CLM and reporting requirements

    • - Friday 16 October, 1:00pm (2 hours)

      Great decisions are made in well-run meetings. Meetings provide the space for CLM leaders to come together and steer the ship in the right direction. What improvements could be made to your meetings? Do they go too long? Or do you never get to the decision stage?! This webinar is designed to increase understanding of meeting roles and responsibilities, dispute resolution, meeting processes such as standing orders and decision-making, and the best ways of using the Agenda, Minutes and the Decision register.

      Key topics

      • - Meetings as a conduit to better governance
      • - The roles of the CLM Chair, Treasurer and Secretary
      • - Meeting rules or standing orders
      • - Making decisions, decision-making tools
      • - Understanding diverse opinions, having robust discussions, managing divergent views
      • - Agendas, minutes, decision register

      Register for the following webinar: Better Meetings and decision-making and strategies for resolving conflict

      • - Wednesday 28 October, 10:00am (2 hours)

      The COVID-19 crisis has shown us that it is important for the whole board to understand how the finances work, so together CLMs can weather any storm. Organisations with financially literate boards are best placed to promote and fulfil their missions, regardless of what happens. What questions should CLMs ask about the finances?

      Key topics

      • - The role of CLMs in Crown land financial responsibility and accountability
      • - Establishing a financial management structure
      • - The financial plan - basic to complex
      • - Establishing financial management processes and systems
      • - Key financial reports: balance sheet, profit and loss statement, statement of cash flow, budgets
      • - Revenue and spending risks
      • - Trading insolvent
      • - Annual reporting

      Register for one the following webinars:

      • - Wednesday 14 October, 10:00am (1 hour)
      • - Thursday 22 October, 1:00pm (1 hour)

        We would love for everyone to always agree on the way forward, but the unfortunate truth is that sometimes there will be conflict! Is this always such a bad thing? What can we do to help resolve conflict? And how can we make sure we're doing this respectfully and effectively? This webinar is designed to help Crown land managers identify conflicts and reach a respectful resolution, using previous Crown lands examples and case studies.

        Key topics

        • - Active listening – allow others to be heard
        • - Recognising competing interests can create challenges
        • - Identify the mutually beneficial outcomes of resolving conflict?
        • - Identifying existing and potential conflict
        • - Causes of conflict: substantive, procedural, psychological issues
        • - Managing complaints
        • - Responses to conflict - use strategies to resolve conflict

        Register for the following webinar: Strategies for resolving conflict

        • - Wednesday 18 November, 1:00pm (1 hour)

        Register for the following webinar: Better Meetings and Decision-making and strategies for resolving conflict

        • - Wednesday 28 October, 10:00am (2 hours)

        Negotiation happens when you need something that someone else has; and there's no law that says they must give it to you! You have something they want; they have something you want; you must talk. This course is designed for those who find themselves in positions where negotiation is common and want to learn what approaches to negotiation are most effective.

        Key topics

        • - Different approaches to negotiation
        • - Effective negotiation strategies and techniques
        • - Cross cultural negotiation
        • - Planning for negotiation
        • - The BATNA – what is it?
        • - Conducting negotiation – some tips and hints to make it successful

        Register for one of the following webinars:

        • - Friday 23 October, 1:00pm (1 hour)
        • - Friday 30 October, 10:00am (1 hour)

          For tens of thousands of years, Aboriginal people have inhabited and managed the land. Crown land has significant spiritual, social, cultural and economic importance to the Aboriginal people of NSW. Understanding the importance of Aboriginal history and culture on Crown Land is crucial for the effective management of these sites. This webinar is designed for Crown Land managers to strengthen understanding and gain a deeper appreciation of Aboriginal culture. This webinar will provide guidance around opening a respectful dialogue, inviting participation and establishing effective partnerships with Aboriginal and Torres Strait Islander people from your community who may wish to contribute or become involved in the Crown reserve.

          This webinar will be presented by Karen Milward, Cultural Awareness Trainer and proud Yorta Yorta Woman, and Jon Staley, Community Trainer, Institute of Community Directors Australia.

          Register for the following webinars

          • - Friday 13 November 2020, 1:00pm (2 hours) - Register
          • - Tuesday 1 December 2020, 6:00pm (2 hours) - Register

          Good communication makes everything easier – fundraising; attracting volunteers or users to your reserve; informing and influencing decisions. Learning how to communicate effectively with your audiences will help you achieve your goals as a Crown Land Manager. Join us at this webinar for top tips for good communication – both internal and external – and build your plan for communicating with your users, the media and other stakeholders.

          Register for the following webinars

          • - Monday, 9 November 2020, 6:00pm (1 hour) - Register
          • - Wednesday, 25 November 2020, 10:00am (1 hour) - Register
            TOP 20 WEBINAR SERIES

            The reality of managing Crown land is that there may be natural or unplanned events that lead to an emergency. The best way to cope with any emergency is to have a plan in place: to anticipate problems, undertake mitigation and have everyone in your organisation knowing what to do if/when it does happen. Join us for this webinar, which will take a deep dive into planning for emergencies. Discover the steps you can take to save lives, property and other assets.

            Register for the following webinars:

            • Monday, 23 November 2020, 1:00pm (1 hour) - Register
            • Thursday, 10 December 2020, 6:00pm (1 hour) - Register
            TOP 20 WEBINAR SERIES

            This webinar will help Crown Reserve Managers think systematically about possible risks, problems or disasters before they happen, and set up procedures that avoid, minimise, or cope with impacts. Join us in this webinar planning for the obvious (and not so obvious) risks on our Crown reserves. Health and safety of Crown land managers (CLMs), and the people who use Crown reserves is a key priority for the NSW government. We want everyone who manages and uses our Crown reserves to stay safe.

            CLMs are expected to exercise care and due diligence, taking all reasonable and practical steps to prevent injury or illness to themselves and others. This can be achieved pro-actively by identifying and managing risks on the Crown reserve.

            Register for one of the following webinars:

            • Monday, 26 November 2020, 6:00pm (1 hour) - Register
            • Wednesday, 11 December 2020, 1:00pm (1 hour) - Register
              TOP 20 WEBINAR SERIES

              Great events can mobilise your community, bringing people together to enjoy and support your Crown Reserve. Hosting an event on a Crown Reserve can be a great opportunity to raise much needed funds, promote the reserve and engage with communities. It is important to ensure we have undertaken thoughtful planning and adhered to the guidelines for opening up the Reserve to the public after the COVID-19 pandemic. Join us at this webinar to help guide you through all the steps that need to be taken to host a successful event.

              Register for one of the following webinars:

              • Monday, 30 November 2020, 6:00pm (1 hour) - Register
              • Wednesday, 9 December 2020, 10:00am (1 hour) - Register

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