Ex-tropical Cyclone Alfred

Access essential information and support that can help you and your family.

If you are a Crown land manager and experience flood or cyclone damage to buildings, reserves, access roads, trees, personal property or other structures on Crown land, please contact us by phoning 1300 886 235 or emailing TCAlfredSupport@crownland.nsw.gov.au. Please note this email address is specifically to support for Crown land managers and shouldn’t be given out to the public.

If you are not a Crown land manager and would like to report damage to Crown land please contact us by phoning 1300 886 235 or emailing cl.enquiries@crownland.nsw.gov.au.

You can view insurance information below.

Coastal Crown land managers should be aware of the dangers of erosion scarped beaches and advising beach users to keep clear of them.

Scarped beaches with steep erosion cliffs can pose serious danger. Anyone managing an affected beach is encouraged to erect signage and barriers as soon as possible to keep the local community safe.

Read more on staying safe at the beach following a cyclone.

Severe weather

If severe weather is forecasted for NSW, it can pose a risk to human life.

The following guidance is provided to assist Crown land managers to prepare and respond to emergency weather situations.

Urgent assistance

If your life is at risk, call Triple Zero (000) immediately.

If your reserve(s) is impacted by flooding or a storm event, call the SES on 132 500.

Crown land managers must follow the directions of emergency services, including evacuation orders where they are in place.

The State Emergency Service (SES) website contains details of current evacuation orders.

If there is flood damage to buildings and other structures that has made it unsafe to occupy the buildings/structures, please ensure the property is vacated and no one is able to enter the building until it is deemed safe.

Preparing for an emergency

Crown land managers are reminded to ensure the safety of all reserve board members, volunteers, employees and the general public during severe weather conditions.

Have an emergency response plan in place, outlining roles and responsibilities to manage emergency situations. Review our Emergency Management Checklist for guidance.

In preparation for storm activity, view the SES’s “Get Ready for Storm Season” guide and contact your local SES if you need further advice.

Support after an emergency

Information for council Crown land managers – Ex-Tropical Cyclone Alfred

Crown Lands is here to support all councils with damage to Crown roads and ensure access is restored as quickly as possible.

We will seek assistance directly from other agencies on the ground to repair any roads we are notified about. If council has capacity to fix Crown roads, you will be reimbursed by the NSW Government for any related expenses.

Please reach out to Crown Lands for any advice and support on 1300 886 235.

Information for non-council Crown land managers – Ex-Tropical Cyclone Alfred

If a Crown road on your reserve is affected and you no longer have safe access, please contact us on 1300 886 235 or you can contact your local council to request assistance.

• You will need to provide the following details about the road:
  • road name / location
  • the extent of damage
  • supporting evidence such as photos

If you are in a local government area listed in the natural disaster declaration then you may be eligible for assistance with the cleanup and costs incurred in rectifying damage. Options for disaster relief funding to assist with cleanup and rectification of damage are described in the NSW Disaster Relief guidelines.

Insurance claims

For Crown land managers that are statutory land managers, you are generally eligible for coverage under the NSW Treasury Managed Fund (TMF), noting that ‘high risk activities’ are not covered.

For Crown land managers that are a corporation (such as a company or incorporated association), you are generally required to have your own insurance however, with prior approval, cover may be granted when activities of the corporation are not commercial or profit-making and the corporation cannot afford to obtain their own insurance.

Council Crown land managers are not covered through the TMF and will need to rely on their own insurance and relevant disaster recovery funding arrangements.

The Treasury Managed Fund (TMF) covers:

• liability (including public and products liability, professional indemnity and directors’ and officers' liability)
• property damage
• personal accident insurance for volunteer workers

Conditions apply.

To find out more about insurance cover and submitting a claim, view our Insurance webpage.

To discuss your circumstances and find out what support options are available, the Insurance Team can be contacted by:

• phoning 1300 886 235
• emailing insurance.enquiries@crownland.nsw.gov.au

Contact details

• General email enquiry - reserves@crownland.nsw.gov.au
• Insurance email enquiry - insurance.enquiries@crownland.nsw.gov.au
• Phone - 1300 886 235

Photo by Phillip Flores on Unsplash